Help Center
Index
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Help Center
Index
How can I contact my advisor?
The EMG SA team is at your disposal from Monday to Friday, from 09:00 to 19:00 by phone at (+41) 022 518 71 42 or by email at contact@emgsa.ch
Is health insurance mandatory in Switzerland?
Yes, health insurance is mandatory for all residents in Switzerland.
How do I choose health insurance?
It is important to compare different offers, check coverages, and consider your personal situation.
What are the deadlines for reimbursement of medical expenses?
Generally, 90% of invoices are reimbursed within 30 days.
What should I do if I don't receive my reimbursements on time?
If you have not received all of your reimbursements within the expected timeframe, it is advisable to contact your insurer.
How do I file a claim?
You generally need to fill out a claim form and provide the necessary documents to your insurer.
Can I change insurers at any time?
Yes, but it is important to respect the termination deadlines of your current contract.
What are the consequences of not having insurance?
Not having insurance can result in high medical costs or legal problems in case of an accident.
How does the bonus-malus system work in car insurance?
The bonus-malus system adjusts your insurance premium based on your claims history.
What documents are needed to take out insurance?
In general, you will need ID, proof of address, and information about your personal situation.